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Who we are: Privacy Policy

At Planetware, we are committed to maintaining the trust and confidence of the visitors to our web site. In particular, we want you to know that Planetware is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. This Privacy Policy provides detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of data we collect …

Website Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

We have consent to cookies enabled on this website so you can choose to allow the usage of these to improve your experience whilst using our website and returning to it.


For instance, we use cookies to help us remember and process the items in your shopping cart.

They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Note that if you turn cookies off, some features will be disabled and may affect the user’s experience and the website’s functionality.

Google Analytics

When someone visits Planetware we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Contact Form

When you fill out the form on our contact page the information provided will only be used to answer your query and to provide the service requested. We may store this information in our email application address book to help us in providing you with an efficient service. The data is also stored in our back-end so we can provide a quality customer experience relating to any queries mad. You can request that this information is removed at any time by contacting us at:


We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by our data protection officer at

We also use MailMunch to assist Mailchimp. See

Server Logs

Data is routinely stored in Server Logs like IP Address’ and so on. We adhere to the 8 GDPR Rights in relation to this. So contact us if you have  any queries.

Woo Commerce

In relation to purchase activity on the site we store data in the back-end relating to customers information and purchases made, this is essential to providing the service we offer. This is all the data is used for to provide an excellent customer experience. Data such as the wish list and shopping cart can be retained in the browser and remembered for a better user experience. All of this data adheres to the 8 GDPR Rights.

Search History

Data is stored to provide a better user experience. This adheres to the 8 GDPR Rights and is also utilised by browser cookies.


We use a Third Party chat application, this is all stored in a third party application and not on site.

Social Media 

Planetware may include social media features or widgets, such as the Facebook Like button and Twitter share. Use of these features may allow them to collect your IP address, detect which page you are visiting on our site, and set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing it.

You can view info

Site links

Planetware may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Security Breaches

In the event of security-breach users would be notified via the website or via social media channels like our Facebook & Twitter pages, these are the only valid places for notifications. The site operates entirely under https.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Accessing and correcting your personal data. You have the right to access and correct the personal information that Planetware holds about you. This right may be exercised by visiting your form submissions or by contacting Customer Support.

Consents. By clicking “Consent” or any other button indicating your acceptance of this privacy policy, you expressly consent to the following:

  • You consent to the collection, use, disclosure and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses and log files.
  • Planetware servers are based in the US, so your personal data will be primarily processed by Purple Planet Packaging in the US.
  • You consent to Planetware sharing your personal data with relevant persons working for service providers who assist us to provide our services.
  • If you have enabled cookies on your web browser, you consent to our use of cookies as described in this privacy policy.

Privacy Policy Changes

Planetware may change its Privacy Policy from time to time, and in Planetware sole discretion. Planetware encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at

v.20 October 2019 Edited by Purple Planet Packaging